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Headshot of Craig Richmond, (Co-Chair, Presidents Group) President and CEO, Vancouver Airport Authority (YVR)
Craig Richmond
(Co-Chair, Presidents Group) President and CEO

Leadership Profile

WHO WE ARE

The Vancouver Airport Authority is the community-based, not-for- profit organization that manages Vancouver International Airport (YVR).

WHY WE’RE INVOLVED

We are committed to building a diverse and inclusive workforce representative of the community and customers we serve.

DISTINCTION AND AWARDS

  • 2017: Inclusion Champion Award for an Airport in North America, ACI-NA Awards
  • 2016: Best Airport in the World, CAPA Centre for Aviation
  • Best Airport in North America eight years in a row, ACI-NA Awards
  • One of British Columbia’s Top Employers, ten years in a row

NUMBER OF EMPLOYEES

Between 450 – 500

ACCESSIBILITY INITIATIVES

  • Dedicated position in Human Resources for Diversity & Inclusion initiatives.
  • Implemented an Inclusive Return to Work Program.
  • Implemented a Work from Home Program.
  • Conduct YVR Accessibility Tours.
  • Developed resources kits to assist individuals traveling with autism.
  • Conduct Disability Awareness Training with staff.
  • Implemented a Universal Access working group.
  • Employment Equity & Diversity Team.
  • Piloted a Co-op Student program supporting students with disabilities.
  • Conduct Annual Disability Awareness Campaigns.
  • Conduct inclusive recruiting practices.
  • Currently in partnerships with Spinal Cord Injury and Canucks Autism network.

HIGHLIGHTS

  • Hire co-op students that reflect YVR’s communities, customers and philosophies regarding universal access.
  • Shift perceptions internally and externally about accessibility.
  • Tap into a traditionally under-utilized segment of job-seekers.
  • Build talent pipelines for future job vacancies at YVR.
  • Establish a positive example for other businesses, including airport business partners.
DOWNLOAD PROFILE: PDF (461.82 KB)

Co-op Programs & Internships

Co-op Student Outreach Program leads to Permanent Hire

Vancouver Airport Authority

Photo of a long, curvy hallway at YVR Airport.

The Co-op student outreach program allowed YVR to shift internal and external perceptions of ability, meet a business need, and tap into a traditionally under-utilized segment of job seekers to build YVR’s pipeline.

Co-op Programs & Internships

Steven’s Story: Co-op Program Leads to Full-Time Employment

Vancouver Airport Authority

Steven Woo walking with friends and his assistance dog, Horatio

Working with the Disability Resource Centres at various post-secondary partner institutions, YVR started a pilot that explicitly encouraged co-op applicants with disabilities to apply and voluntarily self-declare.

Training

Unconscious Bias Training For Managers

Vancouver Airport Authority

Silhouette of people in business attire standing in a boardroom

In 2015, the Vancouver Airport Authority (YVR) conducted a needs assessment during their Employment Systems review. One of the recommendations presented was delivering Unconscious Bias training to their management team. They rolled out training for their managers and senior leaders and learned a great deal throughout the process.

Employee Supports

YVR’s Return to Work Program

Vancouver Airport Authority

A calendar sits on top of a laptop with a sticky note that reads 'return to work' with a pencil underneath it.

The Vancouver International Airport (YVR) has seen many benefits to a successful return to work program including: retaining experienced workers, engaged employees, better productivity, and reduced costs. This case study provides a summary of how the program is structured and was implemented.

Inclusive Employment – It’s Just Good Business